FREQUENTLY ASKED QUESTIONS
What is BARBER COLLECTIVES™?+
BARBER COLLECTIVES™ is a national retail brand for professional barber tools, owned and operated by VGR USA LLC and headquartered in Miami, Florida. "Barber Collectives" refers only to this single brand — not to any group, co-op, or shop network.
Are you a Trusted Retailer?+
Yes. Barber Collectives is a Trusted Retailer for every brand we carry, including BaBylissPRO, Wahl Professional, JRL, Andis, Gamma+, StyleCraft, Supreme Trimmer, COCCO and Tomb45. That means real warranty coverage and zero gray-market product.
How fast do orders ship?+
In-stock orders placed before 1pm ET on a business day ship within 1–2 business days. US standard delivery typically takes 3–7 business days; expedited options are available at checkout.
Do you ship internationally?+
Yes. We ship to most countries via DHL, UPS Worldwide and USPS International. Import duties and taxes are the responsibility of the recipient.
What is your return policy?+
Unused items in original packaging can be returned within 30 days of delivery for a full refund of the product price. See our Returns & Refunds page for full details.
Is warranty service handled by you or the brand?+
Manufacturer warranty is provided directly by each brand and is included where applicable. Our team helps coordinate any claim end-to-end — just email support and we'll handle it.
How do I track my order?+
A tracking number is emailed when your order ships. You can also enter your order number anytime at /track-order.
Do you sell to barber schools and shops?+
Yes — we work with barber schools, shops and professional teams on bulk and recurring orders. Email support@barbercollectives.com with your needs and we'll put together a quote.
Are your products authentic and covered by manufacturer warranty?+
Every product ships brand-new, sealed, and authorized directly by the manufacturer. Full manufacturer warranty applies. We do not sell refurbished, gray-market, or knockoff units.
Do you offer wholesale pricing for barbershops?+
Yes. Our Business Partner program unlocks wholesale pricing, priority support, and dedicated account tools. Apply at /business-partners or email support@barbercollectives.com.
How do I become a Business Partner?+
Apply at /business-partners. Approved applicants complete Foundations, then unlock wholesale pricing and the partner portal. Most partners are approved within 2–3 business days.
What is Foundations?+
Foundations is our required onboarding course for Business Partners — a short program covering product knowledge, positioning, and how to run a modern barber-supply operation with Barber Collectives.
Which payment methods do you accept?+
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and Klarna at checkout. Wholesale partners can also arrange invoiced terms.
When will I be charged?+
You're charged when your order is placed. For preorders, you're charged at the time of order and shipped as soon as stock lands — the product page shows the expected ship window.
Can I change or cancel my order after it's placed?+
Contact support@barbercollectives.com within 2 hours of placing your order and we'll do our best to catch it before fulfillment. Once shipped, use our returns process.
Do you price-match?+
We match authorized U.S. retailers on identical in-stock items within 14 days of purchase. Email your order number and the competitor's listing to support and we'll process the adjustment.
Do you have a physical store?+
We're an online-first retailer, so every SKU is available every day without regional stock gaps. Wholesale partners can arrange showroom visits by appointment.
How do I contact support?+
Email support@barbercollectives.com. We reply within one business day, typically much faster. Include your order number for the fastest response.