FREQUENTLY ASKED QUESTIONS
Who am I buying from?+
You are buying directly from Barber Collectives. Barber Collectives is an online retail brand owned and operated by VGR USA LLC, a Florida limited liability company with a registered business and mailing address at 354 NE 156th Street, Miami, FL 33162 (this address is not a retail store or warehouse). VGR USA LLC d/b/a Barber Collectives is the merchant of record for every order — payment, invoicing, customer support, returns and warranty coordination are handled by us.
How are orders fulfilled and where do they ship from?+
Barber Collectives is an online retailer. We do not operate our own warehouse. When you place an order, Barber Collectives (VGR USA LLC) is the merchant of record — we take the payment, own the customer relationship, and handle support, returns and warranty coordination end-to-end. Fulfillment is completed by our U.S. partner network, which currently ships from Whittier, California and Clifton, New Jersey. All orders ship from within the United States.
Are your products authentic and sourced from U.S. channels?+
Yes. Every product we list is new and sealed, and is sourced through our U.S. supplier and distributor partners. Brands we retail include BaBylissPRO, Wahl Professional, JRL, Andis, Gamma+, StyleCraft, Supreme Trimmer, COCCO and Tomb45. We do not knowingly sell refurbished or counterfeit product; if an item ever arrives that does not meet those standards, contact support and we will make it right.
How fast do orders ship?+
In-stock orders are handed to the carrier within 1–2 business days of being placed. Standard U.S. delivery typically takes 3–5 business days after that. Standard U.S. shipping is $7 for orders under $75. Orders of $75 or more qualify for free standard shipping. Free-shipping eligibility is based on your subtotal after applicable discounts and is confirmed by Shopify checkout. Orders ship from Whittier, CA and Clifton, NJ. Our Miami, FL address is a registered business and mailing address only — it is not a warehouse and orders do not ship from there. Full details on our Shipping Policy page.
Who processes my payment?+
Payments are processed on Shopify's PCI-compliant checkout using Shopify Payments and Shop Pay. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and Klarna. VGR USA LLC (d/b/a Barber Collectives) is the merchant on your card statement.
Do you ship internationally?+
No. Barber Collectives sells and ships within the United States only. We ship to eligible addresses in the 50 United States. U.S. territory and APO/FPO availability may vary and is confirmed at checkout. We do not ship to international destinations, and we do not offer expedited or overnight service.
What is your return policy?+
Most unopened, unused products may be returned within 30 days. Customer-remorse return shipping is paid by the customer. Barber Collectives pays approved return shipping for damaged, defective or incorrect items. Opened hygiene-sensitive products, used blades and shavers, regulated liquids or aerosols, final-sale items and freight products may have additional restrictions. See the full Returns Policy for details.
Is warranty service handled by you or the brand?+
Any applicable manufacturer warranty is provided directly by the brand under its own terms. Coverage, duration and service processes vary by manufacturer and product. Our team can help coordinate a claim — email support with your order number and we will assist where possible.
What happens if something goes wrong with my order?+
Email support@barbercollectives.com or call (908) 324-2170 during business hours (Mon–Fri 9a–6p ET). A real Barber Collectives team member responds within one business day. If your package is lost, damaged, delayed, or arrives incorrect, we resolve it directly — you do not need to contact the distributor or the carrier yourself.
How do I track my order?+
A tracking number is emailed when your order ships. You can also enter your order number anytime at /track-order.
Do you sell to barber schools and shops?+
Yes — we work with barber schools, shops and professional teams on bulk and recurring orders. Email support@barbercollectives.com with your needs and we'll put together a quote.