SHIPPING POLICY

This Shipping Policy governs orders placed with the BARBER COLLECTIVES™ brand ("BARBER COLLECTIVES"), owned and operated by VGR USA LLC.

Our Business Model

Barber Collectives is an online-only retailer. We do not operate our own warehouse. VGR USA LLC (d/b/a Barber Collectives) is the merchant of record for every order — we take payment, own the customer relationship, and handle support, returns and warranty coordination end-to-end. Fulfillment is completed by our U.S. supplier and distributor partners: once your order is placed, one of our U.S.-based partners ships the product directly from their warehouse to you. All orders ship from within the United States.

Where Your Order Ships From

Barber Collectives is the merchant of record for every order. Orders ship from our active U.S. fulfillment locations in Whittier, California and Clifton, New Jersey, or directly from one of our U.S. supplier and distributor partners. Our Miami, FL address is a registered business and mailing address only — it is not a warehouse and orders do not ship from there. In every case:

• The seller on your invoice and card statement is VGR USA LLC d/b/a Barber Collectives.
• Customer support, returns and warranty claims are handled by the Barber Collectives team — not the distributor.
• The return address on your packing slip routes back to Barber Collectives.
• Orders ship from within the United States.

Processing Times

In-stock orders are typically processed and handed to the carrier within 1–2 business days of being placed. Orders placed on weekends or US holidays begin processing the next business day.

United States Only

Barber Collectives sells and ships within the United States only. We do not ship to international destinations, and no international orders are accepted at checkout.

Domestic Shipping (United States)

• Standard shipping: $7.00 for orders under $75.00. Orders of $75.00 or more qualify for free standard shipping. Eligibility for the free tier is based on your order subtotal after applicable discounts and is confirmed by Shopify checkout.
• Processing time: 1–2 business days (in addition to transit time below).
• Transit time — Standard: 3–5 business days via UPS, USPS or FedEx Ground.
• We ship to all 50 states, APO/FPO addresses, and US territories.

Geographic Restrictions

We ship to the United States only — all 50 states, APO/FPO addresses, and US territories. Certain oversized or lithium-battery items may be restricted to ground service; if any such restriction applies to your order we will notify you before shipping.

Tracking

A tracking number is emailed when your order ships. You can also track your order anytime at /track-order.

Lost, Stolen or Damaged Packages

Please inspect your package on arrival. If your order arrives damaged, or if tracking shows delivery but you have not received the package, contact us within 7 days at support@barbercollectives.com so we can open a carrier claim on your behalf.

Address Changes

Reach out as soon as possible if you need to change a shipping address. Once a label is printed, we cannot guarantee an address change but will do our best to help.