RETURNS & REFUNDS

This Returns & Refunds Policy governs orders placed with the BARBER COLLECTIVES™ brand ("BARBER COLLECTIVES"), owned and operated by VGR USA LLC.

Barber Collectives (VGR USA LLC) authorizes and manages every return end-to-end. Depending on the product and fulfillment location, the RMA we issue may direct your package to a designated U.S. return-processing facility operated by one of our fulfillment partners. You should only ever ship a return to the address printed on your RMA — never to the manufacturer, and never without an RMA on file with our team.

30-Day Return Window

You may return most new, unused items within 30 days of delivery for a full refund of the product price. Items must be in original condition with all packaging, manuals, blades/guards and accessories included.

The 30-day window does not override the category-specific restrictions and non-returnable items listed below. Freight items, regulated liquids and aerosols, opened blades and hygiene-sensitive merchandise, and final-sale items are subject to the additional conditions stated in this policy.

How to Start a Return

• Open a return request through our contact form with your order number (or email support@barbercollectives.com).
• Once the return is approved we issue a Return Merchandise Authorization (RMA) with the exact return address.
• Pack the item securely and drop it with the carrier.

Who Pays Return Shipping

• Damaged, defective or incorrect items: Barber Collectives provides or pays for the return shipping label once the return is approved. There is no return shipping cost to you.
• Customer remorse (changed your mind, ordered the wrong item, no longer wanted): you are responsible for the cost of return shipping. We still issue the RMA and return address, but the carrier cost is paid by you and original outbound shipping charges are not refunded.

Restocking Fees

Returns must arrive in original, unused condition with all packaging, manuals and accessories included. Returns that arrive used, incomplete or damaged in transit due to inadequate packaging may be refused, or refunded at a reduced amount reflecting the diminished value of the item.

Freight and Barber Chairs

Barber chairs and other freight or LTL items require prior written approval before any change-of-mind return. Approved change-of-mind returns of freight items must be shipped using the carrier and return arrangements designated in the RMA instructions. The customer is responsible for return freight costs, and original outbound freight charges are not refundable.

Please inspect freight shipments at delivery and report visible damage as soon as possible, preferably within 48 hours, with photographs of the product, packaging and freight label. Do not discard the packaging while a damage claim is being reviewed. Damaged, defective or incorrect freight items will be repaired, replaced or otherwise resolved at Barber Collectives' cost after verification.

Liquids, Gels and Aerosols

Liquids, gels, aerosols and pressurized products may be returned for change of mind only when unopened, unused and in their intact original factory packaging. All returns remain subject to carrier, hazardous-material and transportation restrictions. Do not mail or ship a regulated liquid, aerosol or pressurized product until Barber Collectives provides approved return instructions. When lawful return transportation is unavailable, Barber Collectives will determine the appropriate resolution based on the circumstances of the request.

Blades and Hygiene-Sensitive Products

For health and safety reasons, blades, foils, cutters and other hygiene-sensitive merchandise are non-returnable once opened, installed, worn, tested on the body or used. This includes opened or used shavers, replacement foils, combs, brushes, capes, neck strips, sponges, press-on nails, cosmetics, oral-care products and skincare products.

Unopened items with intact seals and original packaging may be returned within the applicable 30-day return window. Damaged, defective or incorrect items remain eligible for review and an approved resolution at Barber Collectives' cost.

Packaging, Accessories and Diminished Value

Returns must include the original packaging and all included manuals, guards, blades, chargers, cords, attachments and accessories. Returns received incomplete, used, installed, altered or damaged because of inadequate return packaging may be refused or refunded at a reduced amount reflecting the item's diminished value. If a return is refused, the customer may be responsible for the cost of shipping the product back.

Return Address

Do not ship returns without first requesting an RMA — packages received without an RMA cannot be matched to your order. The RMA email will include the exact return address of the U.S. return-processing facility handling your return. Barber Collectives (VGR USA LLC) remains the merchant of record and manages the refund and any related warranty coordination, even when the physical package is received at a partner facility.

Refund Timing

Refunds are issued only after your return arrives at the return-processing facility named on your RMA and is inspected there (typically within 2–5 business days of arrival). Depending on the product, that facility may be operated by Barber Collectives or by the fulfillment partner that shipped your order — your RMA states which one, and the address is specific to your order. Once inspection clears, Barber Collectives issues the refund of the product price to your original payment method. It can take an additional 3–10 business days for funds to appear depending on your bank or card issuer.

Non-Returnable Items

• Items showing signs of use (oil residue, hair, scuffs, broken seals).
• Opened or used blades, foils, cutters, shavers and other hygiene-sensitive merchandise.
• Clearance / final sale items, marked as such at the time of purchase.
• Gift cards.

Manufacturer Warranty

Manufacturer warranty coverage, where applicable, is provided directly by the brand and is governed by the manufacturer's own terms. Coverage, duration, sales-channel eligibility and service processes vary by brand, product and region. Barber Collectives will assist eligible customers with warranty claim coordination and directly handles defective, damaged or incorrect items during the published return window.

Defective or Wrong Item

If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery and we will make it right at no cost to you — including replacement and return shipping.

United States Only

Barber Collectives sells and ships within the United States only. We do not accept orders or returns from outside the United States.