PRIVACY POLICY

This Privacy Policy governs use of the BARBER COLLECTIVES™ brand and website ("BARBER COLLECTIVES"), owned and operated by VGR USA LLC.

VGR USA LLC d/b/a Barber Collectives ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit barbercollectives.com or purchase our products.

Information We Collect

• Order & account info: name, shipping/billing address, email, phone number, and order history. Payment details are processed by Shopify Payments and Shop Pay — we never see or store full card numbers.
• Device & usage data: IP address, browser type, pages viewed, and referring URLs, collected via cookies and similar technologies.
• Marketing data: email address if you subscribe to drops, restocks or promotions.

How We Use Your Information

• Fulfill, ship and support your orders.
• Provide customer service and process returns or warranty claims.
• Prevent fraud and comply with legal obligations.
• Send transactional emails and — only with consent — marketing communications.
• Improve our site, catalog and product recommendations.

Sharing Your Information

We share data only with service providers that help us operate the store, including Shopify (commerce platform), payment processors (Shopify Payments, Shop Pay), shipping carriers, and analytics providers. We do not sell your personal information.

Your Rights

Depending on your location (including California under the CCPA and the EU/UK under the GDPR), you may request access to, correction of, or deletion of your personal information, and opt out of marketing at any time. Contact support@barbercollectives.com to make a request.

Cookies

We use cookies for cart functionality, authentication, analytics and marketing. You can disable cookies in your browser settings; some features of the store will not work without them.

Cart Tracking & Abandoned-Checkout Reminders

When you browse the store, add items to your cart, or begin a checkout, we use cookies and similar technologies to remember the contents of your cart and to determine whether a checkout was abandoned. If you have provided your email address or mobile number and opted in to marketing, we (and our service providers such as Klaviyo and Shopify) may use that information to send you abandoned-cart reminder messages by email or SMS with a link back to your cart. See our Cookie Policy for more detail.

SMS Marketing & Cart Recovery Messages

Where you have expressly opted in (for example by providing your mobile number and checking an SMS consent box on our newsletter or popup), Barber Collectives may send you recurring automated marketing, promotional, transactional and informational text messages — including drops, restocks, order updates, shipping notifications, and abandoned-cart reminder messages. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help. Full program details are in our Mobile Terms of Service.

Data Retention & Security

We retain order records as required by tax and consumer-protection law. We use TLS encryption in transit and follow Shopify's security infrastructure for stored data.

Children

Our store is intended for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.