WARRANTY INFORMATION

This page explains how product warranties work on orders placed with the BARBER COLLECTIVES™ brand, owned and operated by VGR USA LLC d/b/a Barber Collectives. Please read it alongside our Returns & Refunds Policy and Terms of Service.

Who Provides the Warranty

Barber Collectives is a retailer. Where a warranty applies to a product you purchased from us, that warranty is provided directly by the manufacturer under its own terms, duration, and service processes. Barber Collectives does not issue, underwrite, or extend manufacturer warranties, and we do not repair tools ourselves.

Warranty coverage, duration, exclusions and repair/replacement policies vary by brand and by product. The manufacturer's warranty documentation included with your product, or published on the manufacturer's official website, is the controlling document for any claim.

Our Role — Claim Coordination

Even though the manufacturer owns the warranty, Barber Collectives will help you coordinate a claim end-to-end so you do not have to navigate the manufacturer alone. Our team can:

• Confirm your product is within the manufacturer's stated warranty window based on your Barber Collectives order date.
• Provide proof-of-purchase documentation the manufacturer requires to open a claim.
• Route you to the correct manufacturer service channel (JRL, BaBylissPRO, Wahl Professional, Andis, StyleCraft, Gamma+, Supreme Trimmer, COCCO, Tomb45, and others we carry).
• Follow up on your behalf if the manufacturer response stalls.

What Is Not Covered

Manufacturer warranties typically do not cover cosmetic wear, consumables (blades, guards, cords, batteries beyond stated life, foils, cutters), damage from drops or liquid, unauthorized repairs or modifications, or commercial use beyond the terms the manufacturer publishes for that product. Confirm the exact exclusions in the manufacturer's warranty documentation.

DOA & First 30 Days

If a product arrives defective ("dead-on-arrival") or fails within the first 30 days of delivery, contact us first via /contact. We handle these cases directly under our Returns & Refunds Policy rather than sending you to the manufacturer. Include your order number and a short description or photo/video of the issue.

How to Open a Warranty Claim

• Message us at /contact with your order number, the product, and a description of the issue.
• We will confirm eligibility based on the manufacturer's published warranty for that product and provide the correct service path.
• The manufacturer makes the final repair, replacement, or denial decision under its own warranty terms.

Questions

Warranty questions: support@barbercollectives.com. For the fastest response, include your order number.